We encourage anyone with a complaint to speak directly to a Rad Community Support Services staff member in the first instance, who will attempt to resolve the issue immediately. If the matter cannot be resolved promptly or within 24 hours, it will be escalated to Rad Community Support Services’ Management Team as a grievance.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Rad Community Support Services’ Director, or alternatively through any of the following agencies:
Quality and Safeguard Commission
Phone: 1800 035544
National Disability Insurance Agency (NDIS Participants)
Phone: 1800 800 110
Victorian Department of Health and Human Services
Phone: 1300 884 706
Victorian Disability Services Commission
Phone: 1800 677 342 (TTY 1300 726 563)
Skype: call or email to make an appointment first
Australian Human Rights Commission
Phone: 1300 656 419
Commission for Children and Young People Victoria
Phone: 1300 78 29 78
Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Office of the Public Advocate
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Independent Broad-based Anti-corruption Commission
Phone: 1300 735 135
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
All feedback and complaints will be used by Rad Community Support Services to continuously improve our service delivery.