We encourage anyone with a complaint to speak directly to a Rad Community Support Services staff member in the first instance, who will attempt to resolve the issue immediately. If the matter cannot be resolved promptly or within 24 hours, it will be escalated to Rad Community Support Services’ Management Team as a grievance.

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Rad Community Support Services’ Director, or alternatively through any of the following agencies:

Quality and Safeguard Commission


Phone: 1800 035544

National Disability Insurance Agency (NDIS Participants)


Phone: 1800 800 110

Victorian Department of Health and Human Services


Phone: 1300 884 706

Victorian Disability Services Commission


Phone: 1800 677 342 (TTY 1300 726 563)


Skype: call or email to make an appointment first

Australian Human Rights Commission

Phone: 1300 656 419


Commission for Children and Young People Victoria


Phone: 1300 78 29 78

Office of the Commissioner for Privacy and Data Protection

Phone: 1300 666 444


Victorian Ombudsman

Phone: (03) 9613 6222 or (rural callers) 1800 806 314


Office of the Public Advocate

Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259


Independent Broad-based Anti-corruption Commission

Phone: 1300 735 135


NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.

All feedback and complaints will be used by Rad Community Support Services to continuously improve our service delivery.